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At Harper Maddison, we believe that excellent customer service is just as important as excellent style.
Our team is here to provide you with a seamless, personalized, and professional service , whether you're:

• you're looking for your new favorite sweater,
• you have a question about your order,
• or just want to contact us.

We ensure transparent communication , quick responses and a high standard of service at every stage of the online shopping experience.

Harper Maddison Customer Service

📧 Email support

You can write to us at any time at:
👉support@harper-maddison.com
We respond to all messages within 24 hours on business days .

How can we help?

Our customer service department is happy to answer questions about:

• information about products and sweater fit,
• payment and order fulfillment,
• shipping details and delivery time,
• assistance with returns and exchanges,
• opinions, suggestions or comments regarding the Harper Maddison store.

Frequently Asked Questions (FAQ)

Looking for a quick answer? Visit our Frequently Asked Questions (FAQ) page for information on:

• sweater care,
• estimated delivery times in different regions,
• returns and exchanges process,
• available payment methods and online shopping security.

We strive to ensure our support materials are always clear, up-to-date, and reliable .
However, if you can't find the answer you're looking for, our team will be happy to assist you personally.

Our Promise

We understand that trust and transparency are key when shopping online.
That's why we treat every inquiry with the utmost dedication and professionalism.

Whether you're a new customer or returning, we want your Harper Maddison experience to be:

• personal,
• certain,
• pleasant and satisfying.

We look forward to hearing from you – and we'll be happy to help you find sweaters you'll love for seasons to come.

The Harper Maddison Team

Contact us

Have any questions? Contact us – we're here to help!