Privacy Policy

Last update: 04/24/2025

This Privacy Policy describes how Harper Maddison("we", "us", "our" or "Site") collects, uses and discloses your personal information when you visit, use our services, make purchases on the Site https://h arper-maddison.com/ ("Site") or otherwise communicate with us (collectively, "Services"). For purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, site visitor, or other individual whose information we have collected as described in this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing the Services, you consent to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, you should not use or access the Services.

Customer service email address : support@harper-maddison.com

Personal data we collect

When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for support.

Examples of the information we collect include:

Device information:
- Examples: Web browser, IP address, time zone, cookie information and browsing behavior.
- Purpose: Accurate page loading and performance optimization.
Order information:
- Examples: Name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.
- Purpose: To fulfill orders, process payments, and provide customer service.
Customer service information:
- Examples: Information you provide when contacting us for support.
- Purpose: To provide support and improve the quality of customer service.

How we use your personal data

We use your personal data to provide and improve our services, including:

Transaction processing and order fulfillment.
Communicating with you in relation to your orders or enquiries.
Checking orders for potential fraud or security threats.
Providing you with information or advertising about our products or services, in line with your preferences.

How we disclose personal information

We may disclose your personal information to third parties for legitimate purposes as set out in this Privacy Policy. Such circumstances may include:

With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, fulfillment and shipping).
Business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information in accordance with their own privacy policies.
When you direct, request, or consent to us disclosing certain information to third parties, for example, to ship products or through social media widgets or login integrations.
With our affiliates or within our corporate group, in our legitimate interests of running a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce the Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the last 12 months, we have disclosed the following categories of personal data and sensitive personal data (marked *) about you for the purposes described in the sections "How we collect and use your personal data" and "How we disclose your personal data":

Revealed categories

Identifiers: Basic contact information and some order and account information.
Commercial Information: Information regarding orders, purchases and customer service.
Internet or other similar network activity: Usage Data.

Recipient categories

Vendors and third parties that perform services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer service partners, and data analytics providers).
Business and marketing partners.
Affiliates.

We do not use or disclose sensitive personal information to infer user characteristics.

User-generated content

The Services may allow you to post product reviews and other user-generated content. Any content you choose to submit to a public area of the Services will be public and accessible to anyone.

We do not control who will have access to the information you choose to make public, and we cannot guarantee that those who do have access will respect your privacy or ensure the security of your information. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of any information you disclose to or receive from third parties.

Third-Party Websites and Links

Our Website may contain links to websites or other online platforms operated by third parties. If you use these links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found there. Information you provide in public or semi-public areas, including third-party social media platforms, may also be visible to other users of the Services and/or users of those platforms, without limitation to our or any third party's use of the links. The inclusion of such links does not imply any endorsement of the content on those platforms or their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined in applicable law) the personal data of anyone under the age of 16.

Security and storage of user data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to transmit sensitive or confidential information to us.

The period for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

User Rights and Choices

Depending on your location, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply in certain circumstances, and we may refuse your request as permitted by law.

Right of access/knowledge: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
Right to erasure: You may have the right to request that we erase your personal data that we hold about you.
Right to rectification: You may have the right to request that we correct any inaccurate personal data we hold about you.
Right to data portability: You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Restriction of processing: You have the right to request that we stop or restrict the processing of your personal data.
Withdrawing consent: Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse your request. You can do this by responding directly to our refusal.
Managing your communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as messages about your account or orders you have placed.

You may exercise any of these rights in the manner set out on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding meaningfully to your request. Subject to applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request in a timely manner, consistent with applicable law.

Complaints

If you have a complaint about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your location, you may have the right to appeal our decision by contacting us using the details below or by lodging a complaint with your local data protection authority.

International users

Please note that we may transfer, store, and process your personal data outside your home country, including in Belgium. Your personal data is also processed by our employees and third-party service providers and partners in these countries.

If we transfer your personal data outside of Europe, we will rely on recognized data transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent agreement issued by the relevant competent authority in Belgium, unless the transfer is to a country recognized as providing an adequate level of protection.

Contact

For more information about our privacy practices or if you have any questions, please contact us at:

Customer service email address : support@harper-maddison.com

The Harper Maddison Team